✨ Unleash the power of exceptional customer service! Join The National Cleaners Association and John DiJulius of The DiJulius Group for an electrifying kickoff session that will redefine your approach to delivering unforgettable experiences. Get ready to elevate your business to a world-class standard!

This will be a bi-monthly event, and on the off months, The Staff at NCA will host check-ins to ensure you are getting your assignments done.

2/13/25 Session 1 -

Unlocking the Customer’s Mindset: Your Secret to Success
�� Step into your customers' shoes and see the world through their eyes. This session will teach you how to connect on a deeper level, anticipate needs, and create memorable experiences that keep them coming back for more.

4/10/25 Session 2 –

Crafting Your Customer Experience Vision
�� Build a solid foundation for excellence! Define your Customer Experience Action Statement and Pillars, and learn how to align your team with a clear, actionable vision that drives loyalty and sets you apart.

6/12/25 Session 3-

The Customer Bill of Rights: Always & Nevers
�� What do your customers truly deserve? Discover how to create a powerful Customer Bill of Rights, outlining the "always" and "never" behaviors that ensure trust, satisfaction, and extraordinary service.

8/14/25 Session 4-

Building a “Wow” Culture That Goes Above and Beyond
�� Set the standard for exceeding expectations! Learn how to cultivate a culture where going the extra mile is the norm, inspiring your team to create unforgettable "wow" moments every single day.

10/9/25 Session 5-

Mastering the Customer Experience Cycle
�� Perfect every step of your customer’s journey! Explore the critical touchpoints that define their experience and uncover actionable strategies to enhance every interaction from start to finish.

12/11/25 Session 6-

Building Unbreakable Relationships with Your Customers�� Turn transactions into lifelong relationships. Discover the art of relationship-building, mastering techniques to foster trust, loyalty, and a deep emotional connection that transforms customers into raving fans.

Platinum Members:
Full Access to All 6 Webinars plus the Bonus Kickoff $75.
Platinum Members: Individual Access will be $15. per session

Regular Members
Full Access to All 6 Webinars plus the Bonus Kickoff $399.
Regualr Members: Individual Access will be $75. per session

Not a Member Yet!
Don’t worry, you will want to be part of our organization once you meet everyone.

Non Members
Full Access to All 6 Webinars plus the Bonus Kickoff $599.
Regualr Members: Individual Access will be $99. per session
OR
Purchase our Membership + Full Access Option For ONLY $899.